Frequently Asked Questions

Everything you need to know about your Ko-ken USA shopping experience.

How long does shipping take within the United States?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.

What is your return policy for apparel and accessories?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.

Do you offer international shipping?

Yes, Ko-ken USA ships to most countries worldwide. International delivery times vary by location, and duties or taxes may be applied by your local customs office.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

How should I care for my Ko-ken USA garments?

To maintain the quality of your items, we recommend following the care instructions on the inner label. Generally, washing in cold water and air drying helps preserve fabric integrity.